Normal order processing time is 2-3 days. Large orders and orders closer to the holidays may require a slightly longer processing time. We will do our best to post processing time changes here if possible.
Shipping is done via USPS Priority Shipping which takes 2-3 business days. Shipping is only Monday thru Friday excluding major holidays. Saturday, Sunday & major holidays are not considered business days by the carrier and can not be counted towards your total ship time. Processing time in our warehouse is not included in this transit time. If you need your shipment by a certain date, please Contact us, so that we may help you decide on the best delivery option.
Our intention is to offer products that you'll love so much that you'll want more and more...not to return them! Fair exchange, replacement, or refund will certainly be extended if appropriate to the situation. Unused standard stock items can be returned within 30 days for a refund minus a 25% restocking fee. Sorry, custom ordered pieces cannot be returned for a refund. You will be responsible for the return shipping charges. Returns are accepted only when a valid authorization number is issued. Please Contact Me. Return item(s) shipping costs are the full responsibility of the purchaser.
Please notify me within 5 days of receipt of goods if there is a discrepancy in your order. We take extra steps to have your order verified before shipping to prevent discrepancies.
On occasion, no matter how well a package is packed, there may be damages beyond our control. YOU MUST CONTACT US IMMEDIATELY TO REPORT A DAMAGE. It is very important that you save all of your original packaging materials in order to file a claim. Please Contact Me. We must provide proof of breakage to the carrier in order to receive claim payment. It is imperative all original packaging materials are saved. If the package with all original packaging materials cannot be inspected, the carrier will not pay a claim to us. We will not replace breakage due to carrier at our expense. All items leave us in excellent condition and our responsibility for the safety of the package ends when it leaves our hands. All claims must be made within 5 days of receipt of goods.
If you refuse a package upon delivery with the carrier that has been delivered in good condition according to the good faith agreement, you will be responsible for and charged for all shipping charges incurred as well as a 25% restocking fee.
Redirecting Packages in Transit:
If you call the shipping carrier and have the package rerouted to you at another address other than the address you provided, the carrier will charge us additional shipping fees which will be accessed to you.